FAQs

Frequently Asked Questions


The product warranty is 2 years (European Union)

What is included in the warranty:

Any manufacturing defect that prevents the proper operation of the product.
Default   failures on electronic components, battery or motors

What is not included in the warranty:

Usage of spare parts (such as Wheels, LCD screen, battery wear etc ..)
A malfunction following damage caused by the consumer (shock, driving in water, etc.)
Breakage or oxidation ( contact with water)  of the product will not be covered by the warranty
Please note that the drop in performance of your battery following a number of refills is part of the normal usage of your product. As a result we can not guarantee the battery more than 3 months.

It is strictly forbidden to use your scooter on the road.
When using your vehicle on sidewalks, please pay attention to children and persons with reduced mobility. It is necessary to respect a reasonable speed (3-10km/h) and to slow down at the approach of pedestrian crossing. Jumping the steps can seriously damage your item.
This scooter is recommended for entertainment activities .

We don't advise you to use any electrical product under the rain . Escooter and Hoverboard include a battery , and even with a good isolation with the case , the product is not Waterproof . We don't Guarantee any problem or defective issue if your product had a contact with water ( there are some sensors inside the product in order to verify if there was a water contact )

 

Simply connect the power adapter to your 220V Home Electricity and the DC-in Jack on your scooter. The full charging time is 4h.

Be careful to use ONLY  the supplied adapter.

It is recommended for safety that the minimum age should be 16 years old.

If Your product stop working , please contact us directly :

  1. Send us an email ( " Contact US " on our website ) explaining your problem , with picture and the original receipt
  2. Accepted in Warranty ( please see Our Warranty )
    If your product is accepted in Warranty , you will receive an email  ,please print it and join it with your product returned
  3. Repair
    Once your defective product received , Our Technician will analyze it , and if it goes inside our Warranty , we will repair the product ( Treatment can take up to 1 month )
  4. Shipping
    Our Logistic will ship the item ( Free shipping ) directly to you .

Please note , Only the product purchased in our website have Free Return policy ( please refer to Return Policy  )

 

 

If stains appear on the surface of your product, use a soft fabric .. In case of stubborn stains, you can first scrub with a soft cloth moistened with toothpaste and then rub with a soft damp cloth.
Important: Never clean with alcohol, gasoline or other corrosive or volatile chemical solvents. This may damage the appearance and structure of the vehicle. It is also forbidden to use a pressure washer to clean your scooter, you may be shocked or seriously damaged.

STARTING MY E-SCOOTER .

Some of our customer are contacting us because after turning on their Escooter , when they accelerate , nothing happen .

It is totally normal . Here are the explaination .

The law requires us to set up a kick -start system on our scooters, You must first start with one or more manual pushes of the scooter (like a classic scooter), then press the throttle when the scooter is in movement. It is an electric assistance.

This is the main difference with a scooter, otherwise your Escooter would be considered a vehicle similar to mopeds or motorists and would be needed to be registered

You can find all this information (some scooters on 2 modes) in the evolutions mode of the product.

Please do not expose the batteries to an environment higher than 40 ° C or lower than -10 ° C (for example do not leave the battery in the trunk of your car), this could cause ignition of the batteries or significant damage to your battery. Explosion
To prevent the battery from being discharged, try to recharge it regularly and without waiting for it to be completely discharged. To make the best use of battery life, it is recommended to use it at normal temperatures. Below 0 ° C, the battery life decreases sharply.
Important: It is important not to leave the discharged battery for too long as this could cause serious damage. Namely, a battery is an element that get used with each usage , its capacity decreases as time goes by.

It happens quite frequently when the battery is completely empty that the balance of the hoverboard goes out of order.

Just do a fairly simple procedure, the RESET:
- Put the hoverboard in parallel position on the ground, hoverboard in position OFF (important)
- Then press for 30-40 seconds the "turn on" button
- Release the button a few seconds
- Push last time to turn it off

Wait a few seconds and turn it on again. Everything should be back in order

You can watch on Google or YouTube, there are plenty of videos, just search for "Reset Hoverboard"